aj444's Privacy Policy

1. Introduction & Scope

aj444 (referred to hereinafter as "we", "our", or "the platform") operates a safe and transparent online gaming environment for players in Bangladesh. We believe that protecting the privacy of your personal information is a fundamental responsibility.

This privacy policy explains how we collect, store, process, and protect your information. This policy applies to the aj444 website, mobile application, and all other digital services.

Please read this policy in full before using our services. If you do not agree with any terms of this policy, please refrain from using our services.

2. What Information We Collect

aj444 collects various types of information that are necessary for providing and improving our services. The details of this information are described below under different categories.

2.1 Registration & Identity Information

When creating an account, we collect the following information:

• Full name and date of birth
• Email address
• Mobile number
• Permanent address
• National ID card or passport details (for identity verification)

2.2 Financial Information

To process transactions, we collect:

• Payment method details (bKash, Nagad, Rocket number or bank account information)
• Deposit and withdrawal history
• Transaction dates and amounts

2.3 Technical Information

Information collected automatically to improve the service:

• IP address and device type
• Browser type and operating system
• Time spent on the platform and visit history
• Information obtained from cookies and similar tracking technologies

2.4 Gaming Activity Information

• Play history and game preferences
• Bonus and promotion usage records
• VIP program participation information

3. Purpose of Using Information

We use the information collected only for specific, legitimate purposes. aj444 processes your information for the following reasons:

3.1 Service Delivery & Operations

• Creating and verifying accounts
• Processing deposit and withdrawal transactions
• Awarding bonuses and rewards
• Managing gaming activities
• Providing customer support

3.2 Security & Compliance

• Preventing fraud and illegal activity
• Age verification (ensuring the 21+ age requirement)
• Implementing responsible gambling policies
• Complying with applicable laws and regulations

3.3 Service Improvement

• Improving platform performance
• Personalising the user experience
• Informing you about new games and features (if you have consented)

3.4 Communication

We contact you:

• For important transaction-related notifications
• For account security alerts
• To respond to your requests
• For promotional communications, subject to your consent

4. Information Sharing & Disclosure

aj444 never sells, rents, or exchanges your personal information with third parties. However, information may be shared in specific circumstances.

4.1 Service Provider Partners

We work with trusted third-party service providers who carry out specific functions on our behalf. These include:

• Payment processors (bKash, Nagad, Rocket and banking partners)
• Identity verification services
• Cybersecurity services
• Technical infrastructure providers

These providers may only use information for specified purposes as agreed by contract and operate under strict confidentiality obligations.

4.2 Legal Obligations

We may disclose information in the following circumstances:

• To comply with legal processes or government directives
• To protect our rights or property
• To prevent fraud or criminal activity
• When necessary to protect the safety of others

5. Cookies & Tracking Technologies

The aj444 website uses cookies and similar technologies that help improve your browsing experience.

5.1 Types of Cookies

• Essential cookies: Essential for the core functionality of the site — maintaining login status and ensuring security.
• Performance cookies: To understand how you use the site and to measure site performance.
• Preference cookies: To remember your language and other preferences.

5.2 Cookie Controls

You can accept or reject cookies through your browser settings. However, please note that disabling cookies may cause some features of the site to not work properly.

6. Data Security Measures

We have adopted industry-standard security measures to protect your information from unauthorised access, alteration, disclosure, or destruction.

6.1 Technical Safeguards

• SSL/TLS encryption: All data transmissions are encrypted
• Data encryption: Stored sensitive information is encrypted
• Firewall and intrusion detection systems
• Regular security audits and updates

6.2 Administrative Safeguards

• Regular data protection training for staff
• Restricted access to information — only authorised staff have access
• Strict data processing agreements with third-party partners

7. Data Retention Period

aj444 retains your information only for as long as necessary. The retention period is determined based on the following:

• For as long as your account remains active
• Financial transaction records are retained in accordance with applicable legal obligations
• Information that must be retained after account closure for legal or regulatory reasons

Once the designated retention period ends, we securely delete or anonymise your information.

8. Your Rights

You have the following rights over your own information. Contact us to exercise these rights.

8.1 Information Access & Review

You have the right to know what information we hold about you. Upon request, we will provide a copy.

8.2 Information Correction

If any of your information is inaccurate, you have the right to request a correction. We will make the appropriate correction after verification.

8.3 Information Deletion

In certain circumstances you may request that your information be deleted. However, information that must be retained due to legal obligations may not be possible to delete.

8.4 Objection to Processing

You have the right to object to the use of your information for marketing communications. You may withdraw your marketing consent at any time.

8.5 Data Portability

You can request a copy of your personal data in a machine-readable format.

9. Protection of Minors

aj444 is for people aged 21 and above only. We do not knowingly collect any information from minors.

If we are informed or discover that a minor is using our services, we will immediately close the relevant account and delete all collected data.

If you believe a minor is using our services, please contact us immediately.

10. Third-Party Links

Our platform may contain links to third-party websites or services. This policy applies only to aj444's own services. For third-party privacy policies, please read the relevant site's policy — we are not responsible for their practices.

11. International Data Transfers

Your data may be stored or processed outside Bangladesh. In such cases, we ensure that the data is kept under appropriate safeguards and that the standards described in this privacy policy are maintained.

12. Policy Changes

We may update this privacy policy from time to time. For any significant changes:

• We will update the "Last Updated" date at the top of the page
• For important changes, we will send a notification to your registered email
• Continued use of the service after an update will be considered acceptance of the new policy

You are advised to review this page regularly.

13. Complaint Resolution

If you have any concerns or complaints regarding our data processing, please contact us directly in the first instance. We will take your complaint seriously and try to provide a resolution within a reasonable time.

Our team is available 24 hours a day, 7 days a week to assist you. Support is available in both Bengali and English via live chat or email.